In Murcia

I will be at a congress starting today (16 March 2007) and will not have access to email. I’ll be returning on Monday (19 March 2007). There will therefore be some delay before replying if you email me during that period.

In the meantime, please use the online support resources that are available to you 24 hours per day:

• Support forums
• Bug tracking and feature requests database

Please take care to supply the correct email address when purchasing products and if using PayPal make sure your account settings are up to date. Licenses are issued immediately by automated systems, so all you’ll have to do is make sure that you provide a working email address and you will receive your license even though I’m out of town. You may also wish to make sure that your spam filters don’t mistakenly eat any such messages, and if you have a challenge-response anti-spam system you’ll need to turn that off or manually override it (the license issuing system ignores such challenges).

Thanks for your patience. I hope to get on top of any email backlog within 24 hours of getting back.