Install: support

Install support

The following support resources are available to you 24 hours a day, 365 days a year through this website.

Install Frequently Asked Questions

The FAQ contains the answers to the most common Install questions.

Click here to view the FAQ

Install manual

The Install manual, available on the download page, is a detailed technical reference containing information about every aspect of the configuration and operation of Install.

Click here to go to the download page

Support pages

The wincent.dev support pages group together all the support resources available to you from this website, as well as containing site-wide support information that applies not only to Install but to all other Wincent products and services.

Click here to go to the support pages

Knowledge base

The wincent.dev Knowledge Base is a collection of useful tips, "how to" articles, and general information that covers a variety of topics that may be of interest to Mac users, developers, and IT.

Click here to visit the Knowledge Base

News pages

The news pages contain the latest product and site news, and it's recommended that you check for updates before contacting me or opening a support ticket. For example, if there is a problem with the site or if I have limited access to the Net I will post an update to the news page so that you know what's happening.

Click here to visit the news pages

Contact page

The contact page contains a list of useful solutions to common issues (like lost license codes, email address updates and so forth). If you wish to provide feedback you can use the contact page to get in touch with me. If you want personalized technical support, then you will need to open a support ticket (see below).

Click here to use the contact page

Support tickets

If the existing online resources aren't sufficient to help you solve your problem, please open a support ticket. This is the fastest way to receive personalized attention, because it will not only send me an email but also store the details of your inquiry in a database so that I can track the issue more easily.

Click here to open a support ticket

Final server migration this week

I've been working on moving to the new server for nearly a month now, a process which has been quite slow because all the data has to be exported from a number of "legacy" applications and imported into a brand... [More...]

26 Feb 2008

Server migration in progress

The server migration from Rackspace to INetU is currently underway. My aim is do this very carefully, service by service, and keep downtime to a minimum; hopefully minutes rather than hours. Just in case there is any interruption during the... [More...]

21 Feb 2008

Call for Bansshee donations

Bansshee is a free, open-source tool to thwart dictionary-based SSH attacks. As a convenience to users there are three domains that resolve to the Bansshee project page. These are coming up for renewal soon (they expire... [More...]

7 Feb 2008

Upcoming DNS changes

In preparation for the server move at the end of this month I'll soon be migrating DNS servers. I'll be doing everything I can to minimize downtime, and hopefully come close to eliminating it entirely as there will be a... [More...]

23 Jan 2008

Synergy 3.5a5 released

I'm pleased to announce the availability of version 3.5a5 of Synergy, the fifth alpha release in the brand new 3.5 series. The last release, version 3.2, was Leopard-compatible but would also run on all versions of Mac OS X from... [More...]

Install links