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Support ticket #888: Moved iTunes app, now Synergy won't start

Kind support ticket
Product Synergy
When Created , updated
Status closed
Reporter anonymous
Tags no tags

Description

I recently moved the location of the iTunes application back to the Applications directory, from a subdirectory. Since then, Synergy will not start. I downloaded Synergy Advance, both 0.4 and 0.5, and neither of those work, either.

I can send crash logs if desired.

Comments

  1. Greg Hurrell

    What version of Mac OS X are you running? If Leopard you'll have to stick with Synergy for now; I am currently ironing out the last compatibility issues with Synergy Advance on Leopard.

    I wouldn't expect moving iTunes to actually prevent Synergy from starting but I wouldn't be surprised to see some anomalous behaviour, at least until things "settle in". Specifically, when you move an application the information in the "Launch Services" database may become out of date; once you get it up to date I would expect everything to work normally.

    So some things you could try:

    • reboot
    • manually quit and then relaunch iTunes
    • uninstall and then re-install Synergy
    • manual reset the Launch Services database

    To do the latter you would need to use the lsregister tool. At least on Leopard, it's location is /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Support/lsregister. Something like: 

    # reset the database
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Support/lsregister -kill

# rescan absolutely everything
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Support/lsregister -R /

    That might be a little invasive though, so I'd recommend trying it only as a last resort.

    Finally, what version of Synergy were you running? It might be worth using the stable 3.2.1 release rather than the experimental 3.5 alpha. There is a known bug in Mac OS X 10.5, 10.5.1 and 10.5.2 which can cause the 3.5 alpha to crash. I am hoping the bug is fixed in 10.5.3 because I haven't seen any crashes yet, but I'll have to wait for some time before I'm convinced that the issue really is gone for good.

  2. anonymous

    I am using 10.5.3, Synergy 3.2.1.

    I decided to try step 1) Reboot, and now things seem to be working all right. I had tried quitting and restarting iTunes and uninstalling and reinstalling Synergy without success. I'm just glad it's working again. I didn't realize quite how useful it was until it was gone.

  3. Greg Hurrell

    Ok, glad to hear that fixed it. Going to mark this as CLOSED. Feel free to add comments if anything else comes up.

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