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Support ticket #1549: have to repeatedly hit hot keys to change volume level

Kind support ticket
Product Synergy
When Created , updated
Status closed
Reporter anonymous
Tags no tags

Description

Possibly I'm getting punchy but I don't remember in previous versions that I had to repeatedly hit hot keys to change/step up/down the volume level. I used to just press and hold until I got to the volume level I desired.

Perry

Comments

  1. Greg Hurrell

    Indeed that is the way they used to work, but this had to be changed to work around a change that Apple made in Snow Leopard.

    This manifested itself as a "sticky" hot key problem (the volume keys would jam and stick when held), and although I tried to work around the problem, the only definitive way to prevent it was to remove the press-and-hold functionality all together.

    See ticket #1383, ticket #1417, ticket #1431 for examples of reports of "sticky" keys.

    Looking at the version history, I think it was version 4.2.1b (January 2010) which removed the press-and-hold functionality.

    If I can ever figure out a way to make things work the old way again, or if Apple makes a change that returns their API to the former behavior, then I'll certainly restore the press-and-hold behavior. But for now I don't think there's anything I can do. I tried pretty much everything I could before (see those tickets mentioned above) and nothing seemed to make any difference; Snow Leopard is simply dropping some key-release events on the floor.

    I don't know if this is a bug in the OS, perhaps a latent one, or something else, but I really don't know what I could possibly be doing to cause the system to randomly omit events.

  2. Greg Hurrell

    Status changed:

    • From: new
    • To: closed
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