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Support ticket #1459: Annoying pop-up

Kind support ticket
Product Synergy
When Created , updated
Status closed
Reporter anonymous
Tags no tags

Description

Hi Wincent.

My copy of Synergy is registered and running correctly. But every time I start my mac I get an annoying pop-up telling me that I need a new serial. I've purchased the new license so I don't understand why. It's registered to [redacted]. I hope you can help me.

Thanks, Morten Scheel

Comments

  1. Greg Hurrell

    Thanks for the inquiry, Morten.

    You need to tell Synergy about the new license.

    You can do this in the preferences, specifically in the "About" tab, where you'll find an "Enter serial number" button. Just enter the new serial number and the corresponding email address and you should be good to go.

    Let me know if you need any more help. I'm going to mark this one as closed for now, but feel free to add comments or questions.

  2. Greg Hurrell

    Status changed:

    • From: new
    • To: closed
  3. anonymous

    It doesn't help. I've re-entered the new serial several times. I've also tried uninstall, restart, install - but it remembers my registration info and the pop-up keeps showing up.

  4. Greg Hurrell

    Sounds to me like you're re-entering the old serial number which is is not valid, and not the new one which is valid.

    I'll reply to you in a private email as I don't want to quote your actual serial numbers out in the open on the issue tracker.

    If you carefully enter the correct one I don't think you'll have any problems. If you do, however, please send me a copy of your preferences file, which you will find at ~/Library/Preferences/org.wincent.Synergy.plist

  5. anonymous

    Thanks Wincent. That did it. I thought I was using the new serial since I got it from your password recovery system on 30/12/2009. If you want, I can forward the email? Thanks for your time and support. Morten

  6. Greg Hurrell

    Yes, I think it's a problem with the system. It seems that it sends the first license that it finds, when it probably should send the last one. I've already got a ticket open for that (ticket #1382). Sorry that you got affected by it.

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